I love RACI matrices as a tool, but it always bothered me that governance wasn't covered and that the I for "Inform" was a little weak. Below are two alternatives, once if which I made up without meaning to, the other (far better one) focused on how to make operational decisions and changes.
I wanted to cover "Governance", and change Inform" to "Engage" which has the added bonus of being a meaningful word
- Govern: Oversight and stage-gate owner. May override decisions or act as impasse breaker.
- Responsible: Actually performs the activity and recommends preferred option.
- Accountable: Will be held responsible for the activity being performed, decision making authority
- Consulted: Opinions consulted in early decision stages, and kept aware of any outcomes
- Engaged: Made aware of decisions, issues and outcomes throughout project
Bain and Co also have a great model called RAPID that's better suited to operational decisons that setting up project governance:
- Recommend
- Making a proposal on a key decision, gathering input, and providing data and analysis to make a sensible choice in a timely fashion
- Consulting with input providers-hearing and incorporating their views, and winning their buy-in
- Agree
- Negotiating a modified proposal with the recommender if they have concerns about the original proposal
- Escalating unresolved issues to the decider if the "A" and "R" can't resolve differences
- If necessary, exercising veto power over the recommendation
- Perform
- Executing a decision once it's made
- Seeing that the decision is implemented promptly and effectively
- Input
- Providing relevant facts to the recommender that shed light on the proposal'sfeasibility and practical implications
- Decide
- Serving as the single point of accountability
- Bringing the decision to closure by resolving any impasse in the decision-making process
- Committing the organization to implementing the decision
http://www.bain.com/publications/articles/who-has-d-how-clear-decision-roles-enhance-organizational-performance.aspx
Posts
